Privacy Policy

Walls Mediation

Effective Date: October 23, 2026

1. Introduction

Walls Mediation (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, consultation booking system, mediation services, and non-attorney document preparation services.

This Privacy Policy explains what information we may collect, how we use and share it, and the steps we take to protect it.

By using our website or submitting information through our services, you acknowledge this Privacy Policy.

2. Information We Collect

Depending on the services you request, we may collect the following categories of information:

Personal and Contact Information

Full name, email address, telephone number, and mailing address.
Information submitted through consultation requests and appointment bookings.
Preferred appointment dates, times, and service selections.

Mediation Information

General information about the dispute you want to resolve.
Information concerning landlord-tenant disputes, small claims, divorce, parenting plans, child support modifications, and other mediation matters.
Information necessary to schedule and administer mediation services.

Document Preparation Information

Information you provide for divorce documents, parenting plans, child support calculations, and related family documents.
Information concerning household finances, assets, debts, income, expenses, and parenting arrangements when necessary for the requested service.
Documents and supporting information you voluntarily submit for document preparation.

Payment Information

Payment status, transaction amounts, billing details, and transaction references.
Payments processed through third-party payment providers.

We do not intend to collect more information than reasonably necessary to provide the requested services. Please avoid submitting Social Security numbers, bank account details, children's sensitive information, or other highly confidential information through unsecured website forms or ordinary email unless specifically necessary and an appropriate secure method has been provided.

3. How We Use Your Information

We may use collected information to:

Schedule and manage consultations and appointments.
Respond to questions and service inquiries.
Provide mediation and non-attorney document preparation services.
Prepare requested documents using information supplied by clients.
Process payments and maintain transaction records.
Communicate about appointments, services, billing, and administrative matters.
Maintain business records and improve website functionality.
Protect against fraud, unauthorized access, and misuse of our services.
Comply with applicable legal obligations and respond to lawful requests.

We do not represent that submitting information through our website creates an attorney-client relationship.

4. Mediation Confidentiality

Mediation communications and records may be subject to applicable confidentiality laws, agreements, and legal exceptions. Our handling of mediation information will depend on the nature of the matter, applicable law, and any governing mediation agreement.

This Privacy Policy does not create a privilege or guarantee confidentiality beyond what applicable law provides. Information may be disclosed when legally required or otherwise permitted by law.

5. Non-Attorney Document Preparation

Walls Mediation offers certain non-attorney document preparation services. Information provided for these services is used to prepare the documents requested within the agreed scope of service.

Walls Mediation does not provide legal advice or legal representation through its non-attorney document preparation services. Information submitted for document preparation may not be protected by attorney-client privilege merely because it is provided to Walls Mediation.

Clients should provide only information necessary for their requested service and should use secure methods for submitting sensitive documents whenever available.

6. How We Share Information

We do not sell personal information in exchange for money. We may share information in limited circumstances, including:

Service Providers: With website hosting companies, scheduling platforms, payment processors, electronic communication providers, and other vendors that help us operate our business.

Legal Requirements: When disclosure is required by law, court order, subpoena, or other valid legal process, or when otherwise permitted or required by applicable law.

Protection and Security: When reasonably necessary to protect our rights, property, clients, personnel, or the security of our services.

With Your Direction or Consent: When you ask us to share information or authorize a particular disclosure.

We do not authorize service providers to use personal information for purposes unrelated to their permitted services, subject to applicable law and contractual arrangements.

7. Online Payments

Our website may use third-party payment processors to accept payments for consultations, mediation, and document preparation services.

When you make a payment, your payment information may be collected and processed directly by the applicable payment provider under its own privacy policy and terms.

Walls Mediation does not intend to store full payment card numbers or security codes on its own systems. The actual handling of payment information depends on the payment service and website configuration.

Please review the applicable payment provider's privacy policy before submitting payment information.

8. Cookies and Website Analytics

Our website or its service providers may use cookies, analytics tools, and similar technologies to:

Maintain website functionality.
Understand website traffic and visitor interactions.
Improve website performance and usability.
Remember certain user preferences.

The information collected may include browser type, device information, pages visited, referring websites, approximate location derived from technical information, and usage data.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

The specific cookies and analytics technologies used depend on the website platform and any tools installed on the website.

9. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures may include access restrictions, password protection, secure website connections, and the use of reputable service providers.

However, no website, email system, electronic transmission, or storage method can be guaranteed completely secure. We cannot guarantee absolute security.

Please do not send sensitive financial or family-related information through public comments, social media messages, or other channels that are not intended for confidential submissions.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and payment records, comply with applicable legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information, the service provided, legal requirements, and legitimate business needs.

When information is no longer reasonably needed, we will take appropriate steps to delete it, destroy it, or otherwise dispose of it, subject to applicable legal requirements and legitimate retention needs.

11. Your Privacy Choices and Rights

Depending on applicable law, you may have rights to request access to, correction of, deletion of, or information about the processing of certain personal information.

You may also request that we stop sending promotional communications. Transactional and service-related communications may still be necessary.

To make a privacy-related request, contact us using the information in Section 15. We may need to verify your identity before acting on certain requests.

Some requests may be subject to legal exceptions or record-retention requirements. Where applicable law provides a right to appeal a decision on a privacy request, we will explain the available process.

12. Third-Party Websites and Services

Our website may link to or integrate with third-party websites and services, including appointment scheduling platforms, payment providers, and social media platforms.

Those third parties maintain their own privacy policies and practices. Walls Mediation is not responsible for the independent privacy practices of third-party websites or services.

We encourage you to review their privacy notices before submitting personal information.

13. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information online directly from children under 13 for independent use of the website.

Parents or legal guardians who provide information about minor children for a family-related service should submit only the information reasonably necessary for that service.

If we learn that personal information has been collected in circumstances requiring parental consent under applicable law without the required consent, we will take appropriate steps to address the issue.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology, business practices, or applicable legal requirements.

The revised version will be posted on this page with an updated effective date. We encourage visitors to review this policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact: